Start with the policy
Find the policy schedule, PDS and any claim information. The definition and terms matter from the start.
When a claim happens, the details matter.
A claim is assessed by the insurer against the policy, evidence and circumstances. Umbrella can help you understand the process and what information may be needed.
Understand the request
Insurers may need forms, medical evidence or other information. Ask what is needed and keep copies of what you provide.
Stay across the process
Keep notes, ask questions and get help understanding communications. A claim outcome always depends on the policy, evidence and circumstances.
A clearer place to start
Need to understand what happens next?
Start with a low-pressure conversation about the process. Umbrella cannot promise a claim outcome, but can help make the steps clearer.
Book a no-obligation callPrefer to talk now? Call 0468 015 869
What the call covers
- What you are trying to sort out
- What cover you may already have
- Which questions are worth a closer look
- What happens next, only if you want it to
General advice only. No obligation to proceed.